T's & C's


PRICING
All pricing is in New Zealand dollars (NZD) and includes GST of 15%. Urban Industrial reserves the right to change pricing anytime at their discretion and without prior notice.

 

CURRENCY
All prices are in New Zealand dollars (NZD) and your credit card will be billed in New Zealand dollars. If overseas, your credit card provider will convert the amount into your local currency at the current exchange rate plus add any applicable fees or charges.

 

PAYMENT OPTIONS
We accept payment by credit card, direct deposit in our account, cheque or cash. You get to choose your preferred payment method during the checkout process.

Credit Card
We accept Visa and Mastercard. Payments are processed via the secure DPS payment gateway.

Direct Deposits
Account Name: Urban Industrial Furniture Ltd
Bank: ANZ, Warkworth
Account Number: 06-0483-0154214-00

 

Please use your order number as a reference when direct depositing. Please email us at urbanindustrialfurniture@xtra.co.nz to confirm your payment. Note that some banks take 24 to 48 hours to process payments and unfortunately your order cannot be dispatched until these payments have been cleared.

PHONE ORDERS
If for any reason you do not wish to make a purchase online, we are more than happy to take orders over the phone. Please contact us on +64 9 422 3045 if you prefer this option.

 

LAYBY
Urban Industrial accepts layby sales. A 20% deposit is required and instalments must be paid over six weeks. Once the final payment has been received, goods will be couriered. Goods will be returned to the store if not paid for within six weeks.

 

RETURNS AND EXCHANGES
If you are not happy with the product you have chosen from Urban Industrial, we will either give you a refund (excluding courier costs) or exchange it, if the items are returned within 7 days of purchase. Items must be returned unused and in their original packaging in order to receive a refund. We are unable to refund items that have been purchased at a discounted price.   

 

FAULTY ITEMS
Urban Industrial check all products thoroughly before they are sent out. If however you do receive an item that is faulty or damaged we will replace it immediately. Please contact us within 7 days of the purchase date in order for us to replace the product. If the product is faulty, we will refund or credit the cost of return postage.

 

SECURITY
Urban Industrial use the DPS Payment Express Payment Gateway for its online credit card transactions. Other customers of DPS in New Zealand include Air New Zealand, Ticketek, Farmers, House of Travel, Noel Leeming, NZ Post, NZ Herald, The Warehouse and Tower Insurance. DPS processes online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service. DPS have a dedicated and purpose-built development and data centre, specially designed for payments processing. DPS have invested and continue to re-invest in state of the art, bank grade security and infrastructure. DPS are fully certified as Visa AIS and MasterCard SDP (PCI-DSS) compliant at processor level; using an approved QSA for quarterly scans on systems and full onsite audits, annually. All sensitive information is encrypted with the 3DES protocol, with Atalla Network Security Processors. For more information on these standards please go to http://www.visa-asia.com/secured or http://sdp.mastercardintl.com.

If you are unsure about purchasing online please contact us and we will take your
order over the phone or whichever method you feel comfortable with.

 

PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from urban-industrial-nz.myshopify.com (the “Site”). 

Personal information we collect 
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. 

We collect Device Information using the following technologies: 
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.